I'm frustated with PLDT!!

Last March 01, 2014, I applied for a pldt homebro since I want to have internet connection at home again. After they created an account and approved my application. The agent went at our home last Thursday (March 06, 2014) to install the device. I was at the office by then. My mom and my father assisted them at home. Yet after several tries, still they don't install it since they found out that we don't have signal at our area. My mom was advised by the agent to get a refund at the center where I issued the payment. So I went to the smart center where I paid the installation fee last night. One of the agents there told me that I should go to any PLDT branch instead since they were forwarding every homebro application, details and money to PLDT. 

This afternoon, I went to the PLDT branch which is near to our office together with my officemate. After the representative tried to search for my account. He asked his fellow pldt representative then got back to me and told me that they don't cater to that kind of issue. They only cater exclusive pldt concerns and I should go to the PLDT/Smart center at the Makati instead. 

I'm frustated with the information they told me.  I told them that it was advised to me to go to any pldt branch, so I guess that branch was included on the list. Yet, they repeated the reason they said to me earlier. Actually, I don't like how they responded to me with a high pitched voice (sounds iritable  at mataray ba!?!! Nakakainis!). So there how my day goes, I went out on that branch being annoyed.

After the fail attempt to that branch, I called pldt customer service hotline. There, the representative ask for an apology for what happened. He told me that he doesn't know why it is like that. Anyway, good thing he give me another pldt branch option and created a report for my concern. 

So there, will try my luck on other PLDT branch next week. I hope they stop beating around the bush and point me exactly where should I get assistance.